Privacy Policy

1. Introduction

This Privacy Policy explains how Wells Electronics Ltd (“we”, “our”, “us”) collects, uses, stores, and shares your personal information when you visit our website, use our repair services, or communicate with us.

By using this site and our services, you consent to the processing of your personal data as described in this policy. If you have any questions, please contact us using the details at the end of this document.

2. Our Data Protection Principles

We are committed to the following principles when handling your personal data:

• Lawfulness, Fairness, and Transparency: We process your data lawfully, fairly, and in a transparent manner. We will always consider your rights and provide you with clear information about our processing activities upon request.
• Purpose Limitation: We only use your data for the specific purposes for which it was collected (e.g., repairing your projector).
• Data Minimisation: We only collect and process the minimum amount of personal data required.
• Accuracy: We do our best to ensure the personal data we hold is accurate and up-to-date.
• Storage Limitation: We do not store your personal data for longer than is necessary.
• Integrity and Confidentiality: We use appropriate security measures to protect the integrity and confidentiality of your data.

3. The Information We Collect

We may collect the following types of information:

3.1. Information You Provide Directly

When you submit a repair booking form, register for an account, or contact us, we may collect:

• Contact Details: Full name, email address, telephone number, billing and delivery address.
• Transactional Details: Payment information and details of your repair or enquiry.
• Device Data: Serial numbers and fault descriptions of your equipment.

3.2. Information Collected Automatically

When you visit our website, we may automatically collect technical data, including:

• Your IP address and geographical location.
• Browser type, operating system, and device information.
• Pages visited and time spent on the site.

4. How We Use Your Information

We use your personal data for the following purposes, based on a clear lawful basis:

To Fulfil Our Contract with You:

• To process and fulfil your repair bookings and service requests.
• To identify you and register your account.
• To communicate with you regarding quotes, repairs, or invoices.

For Our Legitimate Interests:

• To improve our website functionality and customer experience.
• To administer and analyse our customer base to improve service availability.
• To send you service notifications (e.g., "Repair Complete" alerts).

To Comply with a Legal Obligation:

• To keep records required by law (e.g., for VAT and accounting purposes).

5. Who We Share Your Information With

We do not sell your personal data. We only share your information with trusted third parties who help us provide our services:

• Logistics Partners: Couriers (such as DPD/DHL) to collect and return your equipment.
• Payment Processors: Secure gateways to process transaction fees.
• Public Authorities: We will disclose your data to law enforcement when legally obliged to do so.

6. Data Security

We take our responsibility to protect your data seriously. We use safe protocols for communication and data transfer (HTTPS) and employ technical measures including:

• Encrypted payment transactions (AES).
• Secure firewalled databases on protected networks.
• Strict internal access controls to sensitive data.

7. Data Retention

We retain your personal data only for as long as is necessary. For example, billing information is kept for the statutory period required by HMRC. When data is no longer required, it will be securely deleted or anonymised.

8. Your Data Protection Rights

Under UK data protection law, you have the following rights:

• The Right to Information: To know how your data is being processed.
• The Right of Access: To request a copy of the personal data we hold about you.
• The Right to Rectification: To request corrections to inaccurate information.
• The Right to Erasure: To request deletion of your data (‘Right to be Forgotten’), subject to legal obligations.
• The Right to Restrict Processing: To limit how we use your data.
• The Right to Data Portability: To receive your data in a machine-readable format.

9. Cookies

We use essential cookies to make our website work (e.g., repair booking forms) and analytics cookies to understand visitor traffic. You can manage your cookie preferences through your browser settings.

10. Marketing Communications

You will only receive marketing communications from us if you have actively opted in. You can opt out at any time by clicking the “unsubscribe” link in any email.

11. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children.

12. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external sites.

13. Changes to This Policy

We reserve the right to update this Privacy Policy. Any changes will be posted on this page with an updated effective date.